NC DIVISION OF EMPLOYMENT SECURITY WEBSITE REDESIGN

Beginning content outline and low fidelity wireframes. And my dog Finn.

Beginning content outline and low fidelity wireframes. And my dog Finn.

After being furloughed at my nonprofit job in June 2020 due to Covid-19, I went online to the North Carolina Division of Employment Security to sign up for unemployment insurance and realized that the website is nothing short of a nightmare. I decided to redesign it based on my knowledge of UX and UI principles using myself as a first time visitor to the site as a benchmark for my user flow.

Pain points that I sought to address:

  • Lack of hierarchy

  • Unclear site architecture — too many tab options

  • Lack of consistency in typography, spacing and location of CTA

  • Personal information scattered throughout

  • Overall aesthetic

tools that i used

  • Figma

  • Adobe Illustrator & Photoshop

  • Google Material Design

  • Good ol’ pencil, paper and highlighters

BEFORE

OldDesign_layout2.jpg

AFTER

Redesign in iPhone

REVISIONS

In my redesign I made an “ACCOUNT SETTINGS” page that consolidated all personal information instead of having it scattered in headers and on various pages. I also reorganized all claims information into a “CLAIMS CENTER” which would allow for the user to go to one landing page to manage current claims, see updated statuses and errors, and file new claims.

I thought an “I WANT TO…” menu option would be a useful feature to streamline tasks that users frequently seek to accomplish on the site such as “file a claim,” “file weekly certification,” “find a job,” or “check status of claim.”

I stuck to two fonts, header and body, and instead of using red colored text (yikes) to create the intended hierarchy, I used type size, weight and grid placement.

I used two button designs — a filled-in option for important CTA’s and an outlined option for secondary CTA’s.

I was compelled to redesign this website because due to Covid 19, user numbers for the DES site are at an all-time-high. People are scared and their livelihoods are on the line, and having an intuitive platform that people feel confident using would be a small step in easing tension during the pandemic.

Redesign_Screenshots.jpg